Privacy Policy
Recently Updated: June 28, 2025
RDG Radiology Specialists LLP, together with its subsidiaries and affiliated companies (collectively «Company«, «we«, «us» or «our«) respects your privacy and recognizes that your privacy is important.
This privacy policy («Privacy Policy«) explains the Company’s practices regarding the collection, processing, usage, and transfer of certain data, including Personal Data (as defined below), from:
Prospects, Clients, Healthcare Professionals and Insurance Companies may be individually or collectively referred herein as “you” or “your”.
This Privacy Policy is an integral part of our website Terms of Use or any other agreement referencing this Privacy Policy.
Any Personal Data you provide is made at your free will and consent (where required under applicable data protection laws), and you acknowledge that you are not under any statutory obligation to provide us with Personal Data. However, we must collect or receive some Personal Data to provide the Service, and if you will not provide us with such Personal Data, we will not be able to fulfill certain purposes, for example, provide certain Services or enable use of certain features – all as described under Section 3 below – “The Data Sets We Collect” which details the purposes for which each Personal Data set is collected.
This Privacy Policy applies to all individuals world-wide, however, certain jurisdictions require that applicable disclosures will be provided in a certain way and format, and therefore in the event that you are a US resident – please also review Section 12 of this Policy — Additional Information for US Residents.
We reserve the right to amend this Privacy Policy from time to time, at our sole discretion. The most recent version of this Privacy Policy will always be posted on the website and reflected in the “Recently Updated” heading. Any amendments to the Privacy Policy will become effective immediately, unless we notify otherwise. We recommend you review this Privacy Policy periodically to ensure that you understand our most updated privacy practices.
RDG Radiology Specialists LLP, incorporated under the laws of the State of Israel, is the “Data Controller” (as such term is defined under the GDPR or equivalent data protection legislation) of the Personal Data collected from you detailed herein below.
If you have any question, inquiry, request or concern related to this Privacy Policy or the processing of your Personal Data, you may contact us and our privacy team as follows:
We may collect two types of information from you, depending on your interaction with us:
The first type of information is non-identifiable and anonymous information (“Non-Personal Data”). We are not aware of the identity of the individual from who we have collected the Non-Personal Data. Non-Personal Data consists of technical information, and may contain, among other things, the type of operating system and type of browser, type of device, session duration, etc.
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Data” or “Personal Information” as defined under the applicable data protection law). Personal Data may also include “Personal Health Information” or “Personal Data Concerning Health” (which shall collectively be referred under this Privacy Policy as “Health Related Data”): means any information which relates to the Clients’ medical or mental condition, the provision of healthcare services or otherwise; provided such data is not subject to any other governing regulation.
For the avoidance of doubt, any Non-Personal Data connected or linked to Personal Data shall be deemed as Personal Data as long as such connection or linkage exists. However, this Privacy Policy does not apply to any data insofar as it is held, processed, disclosed or published in a form which cannot be linked to an individual (such as anonymized or aggregated data which cannot directly or indirectly be used to identify you or to obtain information about you («Anonymized and Aggregated Data«). We may generate or extract Anonymized and Aggregated Data out of any databases containing your Personal Data and we may make use of any such Anonymized and Aggregated Data for our purposes as we see fit.
The table below details the types of Personal Data we collect depending on your interaction with us, how and for which purposes we process and use your Personal Data and our lawful basis for processing (subject to the GDPR, if applicable):
| Type of Data | Purposes and Operation | Lawful Basis (where the GDPR applies) |
|---|---|---|
| Prospects, Clients, Healthcare Professionals, Insurance Companies | ||
Online Identifiers and Usage Data: When you interact with the website, we may collect online identifiers associated with your browser or device such as your Internet Protocol address (“IP”) and generate and assign to your device additional identifiers allowing us to individually identify you, such as a Cookie ID («Online Identifiers«). Further, additional information may be automatically collected regarding your «website online behavior». Such information includes the pages you viewed, click stream data, access time stamp, etc. (collectively «Usage Data«) Online Identifiers and Usage Data are collected through our use of our or third party’s tools such as cookies and similar technologies. | Online Identifiers and certain Usage Data are used:
Certain Online Identifiers and Usage Data are indirectly processed by third-parties marketing and analytic tools, for analytic and marketing purposes. | Online Identifiers which are collected through cookies we implement, which are strictly necessary for the proper and basic operation of the website or fraud prevention will be processed in our legitimate interest. Usage Data which are collected through third-party tracking technologies, will be processed based on your consent. You may withdraw consent at any time by managing opt-out through your browser or device. |
Contact Information: If you voluntarily contact us for support or other inquiries or interact with us in connection with the Services we provide (for instance, insurance refund assistance services) you will be required to provide us with certain information such as your name, email address, telephone number, etc. In addition, you can choose to provide us with additional information as part of your correspondence with us (“Contact Information”). | Contact Information is used for:
| We process the Contact Information in order to provide you the requested support or respond to your inquiry, maintaining a suppression list, Direct Marketing and improving the Services, subject to our legitimate interest. |
| Clients, Healthcare Professionals | ||
Account Details: In order to use/participate in providing our Services, you will be required to register and create an account. During the registration process you will be requested to provide us with your Contact Information (as defined above) and additional information (ID number, date of birth), billing and payments information, etc. (“Account Details”). | We will use your Account Details to provide the client support needed, the Services, including delivering images, results, reports, etc., authentication, related account management services (including billing and invoicing), and to send you Direct Marketing (as defined above) communications. We will retain such correspondence for as long as needed. | We process your Account Details to fulfill our contractual obligations to you. Processing of your Account Details for Direct Marketing purposes is made subject to our legitimate interest. You can opt-out at any time using the “unsubscribe” link within the email. |
Telemetry Data and Device Data: We may keep track of certain information about you when you visit and interact with any of our Services. This information may include the features you use; the links you click on; pages you have viewed, the type and size of attachments you upload to or provide through the Services; and additional information on how you interact with our services (“Telemetry Data”). We also may collect information about your computer, phone, tablet, or other devices you use to access the Services, such as your connection type and settings when you access, update, or use our Services. We also may collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data (“Device Data”). | We use this information:
| We process this information subject to our legitimate interest. |
Reviews and Feedback: To the extent you provide us with a review or feedback regarding any Services provided by the Company, along with the content of the review or feedback which may include Health Related Data, you will be required to provide us additional information such as your full name, email address, address, etc. | We will use this information for the purpose of:
| We process this information subject to our legitimate interest. |
| Clients | ||
Medical Records: When using the Services, Clients are required to upload their past and current medical records, a description of symptoms, a medical history, lifestyle descriptions, any imaging or other diagnostic test results, and other relevant medical information and documentation (“Medical Records”). | We will collect and process your Medical Records for the sole purpose of providing you with the applicable Services. | We collect and process your Medical Records subject to your explicit consent which can be withdrawn at any time by contacting us as outlined above. Notwithstanding the above, the Company reserves the right to de-identify your Medical Records for the Company’s internal use, including research, services’ improvement, commercial use or otherwise. |
Insurance Refund Assistance Details: To the extent you request us to provide you with insurance refund assistance services, we may collect and process certain personal data necessary to facilitate the refund process with your insurance company. This may include your Contact Information (as defined above), identification details (such as your ID number), insurance policy information, medical documentation related to your claim, billing and payment information, and any other information required by the insurance company to process your refund (“Insurance Refund Assistance Details”). Our insurance agents will use this information solely for the purpose of assisting you in obtaining your entitled insurance refund and will communicate directly with the insurance company on your behalf. | We will use Insurance Refund Assistance Details for the purpose of:
| We process your Insurance Refund Assistance Details to fulfill our contractual obligations to you. Whenever we process Insurance Refund Assistance Details for improving and optimizing our insurance refund assistance services, we do so subject to our legitimate interest. |
| Healthcare Professionals | ||
License and Permits: As part of the Company’s KYC processes, you will be required to present your licenses and permits for the provision of the Services as will be required by the Company, including CV, certificates, board certification and ancillary data, etc. (“Licenses and Permits”). | The Company will use your Licenses and Permits in order to conduct a KYC prior to or through our engagement with you. | We will use your Licenses and Permits in order to conclude the contract between us. |
Please note that the actual processing operation per each purpose of use and lawful basis detailed in the table above may differ. Such processing operation usually includes a set of operations, made by automated means, such as collection, storage, use, disclosure by transmission, erasure or destruction. The transfer of Personal Data to third countries as further detailed in Section 7 “Cross-Border Data Transfer” below is based on the same lawful basis as stipulated in the table above.
In addition, we may use certain Personal Data to prevent potentially prohibited or illegal activities, fraud, misappropriation, infringements, identity thefts and any other misuse of the website and services and to enforce our policies and agreements, as well as to protect the security or integrity of our databases and the services, and to take precautions against legal liability. Such processing is based on our legitimate interests.
As mentioned above, we may also aggregate all personally identifying characteristics from any data we collect and may share that aggregated, anonymized data with third parties or publish it. These data do not personally identify you and helps us to measure the success of the services and its features and to improve your experience. We reserve the right to make use of any such aggregated data as we see fit.
Depending on the nature of your interaction with us, we may collect information as follows:
When you access to or use the website or some of our products and services, we use “cookies” or similar tracking technologies, which store certain information on your device (i.e., locally stored). The use of cookies is a standard industry-wide practice. A “cookie” is a small piece of information that a website assigns and stores on your computer while you are viewing a website. Cookies are used by us for various purposes, including allowing you to navigate between pages efficiently, as well as for statistical purposes, analytic purposes and advertising. You can find more information about our use of cookies here: www.allaboutcookies.org.
Most browsers will allow you to erase cookies from your device, block acceptance of cookies, or receive a warning before a cookie is stored. You may set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being used by us, by adjusting the privacy and security settings of your web browser. Please refer to the support page of your browser to learn more about how you can adjust your privacy and security settings. Please note that once you choose to opt out or disable cookies, some features of the website may not operate properly, and your online experience may be limited.
We share your Personal Data with third parties, including with trusted partners or service providers that help us to manage our business operation, website, etc. You can find here information about the categories of such third-party recipients.
| CATEGORY OF RECIPIENT | DATA THAT WILL BE SHARED | PURPOSE OF SHARING |
| Service providers and business partners | All types of Personal Data depending on the applicable service provider or business partner, and your interaction with us | We may share Personal Data including Health Related Personal Data about you with third-party business partners and service providers that perform services on our behalf in connection with our services, such as cloud service provider, analytics and marketing service providers, our CRM provider, etc. Where your Personal Data is shared with such third parties, we ensure that the third party will deal with your information only on our behalf and on our instructions and solely for the benefit of our business (and not for its own benefit). |
| Affiliated companies | All types of Personal Data, as strictly necessary and on a case-by-case basis. | We may share certain information with our affiliated companies, which will provide us with certain required services and, for internal compliance and measurement. In addition, certain information may also be shared with potential affiliated companies in the event of a potential business re-organization while we undergo certain due diligence processes. In such event, those potential affiliated companies are bound by robust confidentiality obligations. |
| Legal authorities, regulators, etc. | All types of Personal Data as strictly necessary and on a case-by-case basis. | To the extent permitted or required by applicable law, we may disclose information about you to third parties to: (i) enforce or apply our terms of use or any applicable service agreement; (ii) comply with laws, subpoenas, warrants, court orders, legal processes or requests of government or law enforcement officials; (iii) protect our rights, reputation, safety or property, or that of our users or others; (iv) protect against legal liability; (v) establish or exercise our rights to defend against legal claims; or (vi) investigate, prevent or take action regarding known or suspected illegal activities; fraud; our rights, reputation, safety or property, or those of our clients or others; violation of our applicable policies and agreements; or as otherwise required by law. |
Due to our global business operation, your Personal Data may be transferred to, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different to the laws of your country. However, in all cases, we will take appropriate measures to ensure that your Personal Data receives an adequate level of data protection upon its transfer.
Specifically, if and where Personal Data collected within the EU is transferred outside the EU (except for the US), to countries which were not granted with an adequacy decision by the European Commission and therefore do not provide an adequate level of protection to your Personal Data while it is transferred to such third-country, such transfer is subject to and made pursuant with the standard contractual clauses.
Additionally, if and where Personal Data collected within the UK is transferred outside the UK, to countries which were not granted with an adequacy decision by the UK Information Commissioner Office (‘ICO’) and therefore do not provide an adequate level of protection to your Personal Data while it is transferred to such third-country, such transfer is subject to and made pursuant with the UK standard contractual clauses.
We retain Personal Data we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual expresses a preference to opt-out.
Other circumstances in which we will retain your Personal Data for longer periods of time include: (i) where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements; (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges; or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data. Please note that except as required by applicable law, we may at our sole discretion, delete or amend information from our systems, without notice to you, once we deem it is no longer necessary for such purposes.
We acknowledge that different people have different privacy concerns and preferences. Our goal is to be clear about what information we collect so that you can make meaningful choices about how it is used. We allow you to exercise certain choices, rights, and controls in connection with your information. Depending on your relationship with us, your jurisdiction and the applicable data protection laws that apply to you, you have the right to control and request certain limitations or rights to be executed.
In the table below you can review your rights depending on your interaction with us, how you can exercise them, and appeal a decision we take in this regard. Please note that some rights are available in certain jurisdictions only.
For any question you have regarding your rights, or if you wish to exercise them, please contact us at: office@rdg-imaging.com
| Right to be informed | You have the right to be provided with information regarding our Personal Data collection and privacy practices. You may also have the right, at our option, to receive a list of the specific third parties to which we have disclosed either your Personal Data or any Personal Data. All is detailed under this Privacy Policy . |
| Right to know (access) | You have the right to confirm whether we collect Personal Data about you, know which Personal Data we specifically hold about you, and receive a copy of such or access it. If you wish to receive a copy of the Personal Data, please submit a DSR form as available here. .DSR Form >> |
| Right to correction | You have the right to correct inaccuracies in your Personal Data, taking into account the nature and purposes of each processing activity. Please submit a DSR form as available here. .DSR Form >> |
| Right to deletion | In certain circumstances, you have the right to delete the Personal Data we hold about you. In order to exercise this right, please submit a DSR form as available here. .DSR Form >> |
| Right to portability | You have the right to obtain the Personal Data in a portable, and to an extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. We will select the format in which we provide your copy. If you wish to exercise this right, please submit our DSR form as available here. .DSR Form >> |
Right to opt out from: (i) selling personal data; (ii) right to opt out from targeted advertising; and (iii) right to opt out from profiling and automated decision making | Marketing: You have the right to opt-out from receiving any Marketing communications from us, by unsubscribing through the email received. Cookies and specifically opt out from sale of personal data for targeted advertising, monetary gain, or profiling, or share or sale of personal information for analytic or marketing: You have the right to opt-out from cookies tracking your behavior for analytic and marketing purposes. When you no longer wish cookies to track your behavior for analytic or marketing purposes, change your preferences through the cookie settings available on your browser privacy and security settings. You have the right to opt-out of the “selling” or “sharing” of your Personal Data for “cross-contextual behavioral advertising”, or “targeted advertising”, often referred to as “interest-based advertising” as well. You can exercise these rights as detailed in the “Cookies & Tracking Technologies” section above. Note you may have the right to authorize another person acting on your behalf to opt out (including by technical tools and opt out signals). In any event, please keep in mind that opt-out tools are limited to the browser or device you use because they work off your browser ID and device ID and, accordingly, you will need to opt-out on each browser and device you use. Your browser may save some information in its cookies and cache to maintain your privacy preferences. Clearing these may remove opt-out preferences, requiring you to opt-out again. |
| Right to appeal or lodge a complaint | If we decline to take action on your request, we shall so inform you without undue delay as required under applicable laws. The notification will include a justification for declining to take action and instructions on how you may appeal, if applicable. Additional information for the appeal procedure under certain state laws, please see section 12 below “Additional Information for US Residents”. |
| Non-discrimination | Such discrimination may include denying a service, providing a different level or quality of service, or charging different prices. We do not discriminate our users and visitors. |
We take great care in implementing and maintaining the security of your Personal Data. We employ industry standard procedures and policies to ensure the safety of individuals’ information and prevent unauthorized use of any such.
We have implemented technical, physical and administrative security measures to protect the Personal Data we process. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our website, and we make no warranty, express, implied or otherwise, that we will always be able to prevent such access.
Please contact us at: office@rdg-imaging.com if you feel that your privacy was not dealt with properly, in a way that was in breach of our Privacy Policy, or if you become aware of a third party’s attempt to gain unauthorized access to any of your Personal Data. We will make a reasonable effort to notify you and the appropriate authorities (if required by applicable law) in the event that we discover a security incident related to your Personal Data.
Our Services are not intended for children under the age of 18. However, end-users to some of our Services might be children under the age of 18 and to that extent we might have access to certain Client Data about a child, only where our Clients provides their legal guardian’s consent. We therefore strongly recommend that if you are a child you will review this Privacy Policy with your legal guardian.
The section is applicable to residents of certain U.S. states (depending on the applicable state law, acting in an individual or household context and not in a commercial or employment context or as a representative of business), including the following state laws:
We are required to provide you with clear and accessible privacy notice that includes the categories of Personal Data processed, purpose of processing, instructions for exercising consumer rights and appealing decisions, categories of Personal Data shared with third parties, categories of third parties with whom data is shared, and any sale of data or targeted advertising.
Under the paragraph “The Data Sets We Collect” of this Privacy Policy, we describe our collection and processing of Personal Data, the categories of Personal Data that are collecting and processing, and the purposes for which Personal Data is processed, stored or used.
Under the paragraph “Data Sharing – Categories of Recipients with Whom We Share Personal Data” of this Privacy Policy, we detail and disclose the categories of third parties we share Personal Data with for business purposes. We will not collect additional categories of Personal Data or use the Personal Data we collected for a materially different, unrelated, or incompatible purpose without obtaining your consent.
Additionally, under the paragraph “Privacy Rights” of this Privacy Policy, we detail and disclose your rights and how to exercise such requests.
“Sale” of Personal Data: Under certain US privacy laws the term “sale” is referring to disclosing or making available Personal Data to a third-party in exchange for monetary or other valuable consideration, including for targeted advertising purposes. We do not “sell” information as most people would commonly understand that term, we do not, and will not, disclose your Personal Data in direct exchange for money or some other form of payment. However, subject to the definition of the term “Sale” under certain US privacy laws, we may “sell” the following categories of Personal Data when we use cookies or other third-party services:
Appeal Rights
Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request, by contacting us as instructed in our response. Please send your appeal request with a summary of the request and decision you want to appeal to office@rdg-imaging.com.
Not more than 60 days after receipt of an appeal, and always in accordance with the timelines set by the applicable US Privacy Laws, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reason for the decision.
If you are not happy with our response, depending on your jurisdiction, you may have the right to lodge a complaint against us with the relevant State’s Attorney General:
