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Terms of Use

Terms of use

  • General
  1. RDG Radiology Specialists LLP (hereinafter: the “Operator“) operates an online platform through its website at https://rdg-imaging.com/ (hereinafter: the “System” or the “Website”), which enables individuals who register on the Website (hereinafter: the “User” or “Users“) to receive, among other services, the interpretation of MRI and CT radiology test results by a radiologist, either as a first opinion or as a second opinion to an existing interpretation held by the User, and/or to receive an explanation regarding the results of such tests..
  2. As a condition for receiving the services offered by the Operator through the Website, the User must register on the Website and provide all required information, including but not limited to full name, ID number, contact phone number, email address, and medical background. Upon completing the registration, the User will be assigned a username and password for logging into the Website.
  3. The following terms (hereinafter: the “Terms of Use“) outline the primary services provided by the Operator via the Website and specify the legal terms applicable to such services. These Terms of Use govern the use of the Website, as well as the legal relationship and contractual engagement between the Operator and any User who receives or will receive services through the Website. The Terms of Use constitute a binding legal agreement. All information processed through the Website is subject to the Operator’s Privacy Policy, available at https://rdg-imaging.com/en/privacy-policy/.
  4. Use of the Website and/or any of its integrated sections, including ordering and receiving services from the Operator, transferring information, and receiving results, is subject to these Terms of Use.
  5. Before using the Website, accessing any information contained on it, or obtaining services from the Operator, the User is requested to carefully read these Terms of Use. By merely using the Website or receiving services from the Operator, the User acknowledges and agrees to be bound by these Terms of Use. Any person who performs any action on the Website, including browsing or utilizing any information from it, will be deemed to have read, understood, and agreed to these Terms of Use and the referenced Privacy Policy. Any party who does not agree to the Terms of Use, in whole or in part, is not permitted to use the Website in any manner and must immediately discontinue use.
  6. Without limiting the generality of the foregoing, prior to ordering services from the Operator, the User will be required to explicitly indicate their agreement by confirming in the designated area and clicking the tab that appears during registration on the Website.
  7. The Operator may modify or update these Terms of Use at its sole discretion at any time, without prior notice to the User and without requiring the User’s consent, whether in advance or retroactively. The revised terms will become effective upon their publication on the Website. Any addition, deletion, or modification to the Website and/or these Terms of Use will be binding on the User through continued use of the Website. Therefore, the Operator recommends that the User review the Terms of Use each time they access the services offered on the Website. If the User does not agree to any changes, they must refrain from further use of the Website. The binding and prevailing version of the Terms of Use at any given time is the updated version published on the Website.
  8. The Operator reserves the right to modify, cancel, or discontinue any or all of the services offered on the Website at any time and at its sole discretion, without prior notice. However, this will not affect the User’s rights with respect to services that were ordered and fully paid for prior to such modification or cancellation.
  9. The Operator may, at its sole discretion and from time to time, modify the structure, content, format, scope of services offered, and availability of the Website, without prior notice or the User’s consent. The User shall have no claim, demand, or request against the Operator or anyone acting on its behalf in connection with such changes.
  10. If the User encounters any issues while using the Website, the Operator may be contacted through the “Contact Us” feature. The Operator will make reasonable efforts to respond to the User’s inquiries as promptly as possible, subject to limitations, but does not guarantee a response.
  11. Registration to the System and the use of information provided by the User to the Operator shall be conducted in accordance with applicable laws and the provisions of these Terms of Use.
  • Use of the System
  1. The Website allows Users to access certain services by registering and placing orders. Users must keep their assigned username and personal passwords confidential, and must not disclose or transfer them to any other individual.
  2. The User acknowledges and agrees that they are solely responsible for all information they have provided or will provide on the Website, as well as for any representations made to the Operator and/or to any doctors providing services on behalf of the Operator. Without limiting the foregoing, the User understands that the Operator bears no responsibility whatsoever for the information provided, the User’s representations, or the User’s conduct in connection with the Website. The User is advised to exercise caution when submitting information and to ensure that all details provided are correct and accurate.
  3. The User represents and warrants that all information entered into the Website is true, correct, and accurate, relates solely to the User, has been lawfully obtained, and is lawfully permitted to be disclosed. Without limiting the foregoing, the User further confirms that such information does not infringe upon the privacy or rights of any third party in any legal respect, including but not limited to civil, criminal, or ethical aspects. The User agrees to indemnify and hold harmless the Operator from and against any amount awarded against it, any legal defense expenses, and any other damages incurred as a result of any claim or harm arising from the User’s breach of the foregoing representations and warranties.
  4. The User undertakes to use the Website in good faith and in accordance with the provisions of these Terms of Use. Without derogating from the foregoing, use of the Website shall be subject to all applicable laws and to the instructions of the Operator and/or anyone acting on its behalf. The User hereby declares and undertakes that, by accessing and using the Website, they will refrain from causing any harm to the Operator and/or any third party, and that their use of the Website will not infringe upon any rights of the Operator and/or any third party, including but not limited to contractual, proprietary, copyright, moral, quasi-proprietary rights, fiduciary duties, medical confidentiality, trade secrets, trademarks, patents, or result in defamation, invasion of privacy, or any publication prohibited by law.
  5. The User acknowledges and agrees that the Operator may take any legally available actions against a User who violates the Terms of Use, including disclosing their information to third parties.
  • Eligibility – Who May Register and Purchase Services
  1. Only Users who meet all of the following cumulative conditions may register on the Website:

1.1. Are at least 18 years old.

1.2. Hold a valid Israeli credit card in their name (issued by one of the credit card companies with which the Operator collaborates from time to time). Payment cannot be made without providing such credit card details or another payment method accepted by the Operator at its sole discretion (including PayPal).

1.3. Own a mobile phone capable of receiving SMS messages.

  1. For the avoidance of doubt, it is hereby clarified that the Operator reserves the right, at any time and at its sole discretion, to deny services to any User or to cancel their registration, as provided in the Terms of Use.
  • The Services
  1. The Operator may offer, modify, or discontinue services through the Website at any time and at its sole discretion, provided that the User’s rights regarding services ordered and fully paid for prior to such modification or discontinuation will not be affected.
  2. The primary services provided by the Operator are radiologist interpretation services for CT and/or MRI tests performed at various medical centers and submitted to the Operator by the User through the Website. The Operator may also provide explanations regarding the findings of such tests through a radiologist. These services are collectively referred to as the “Services” or “Interpretation Services.”
  3. The doctors through whom the Operator provides, or will provide, the services are licensed to practice medicine in Israel by the Ministry of Health and hold a valid specialist certificate from the Ministry of Health, authorizing them to provide the services to the User.
  4. For the avoidance of doubt, services ordered and paid for by a User will be provided by a radiologist designated by the Operator, at the Operator’s sole discretion. The User shall have no right to select a specific radiologist from the Operator’s pool of doctors.
  5. The Operator shall determine and publish the service price list and delivery times on the Website, and may update them at its sole discretion from time to time. All prices are inclusive of value-added tax (VAT).
  6. A User who wishes to order services must follow the instructions provided on the Website. The User acknowledges that any service order is subject to the explicit approval of the Operator, who may refuse or impose conditions on the provision of services at its sole discretion.
  7. Payment –

7.1. The User shall order the desired services and pay for them in accordance with the prices and terms listed on the Website at the time of purchase, using the payment methods provided by the Operator as detailed on the Website.

7.2. Payment for the services shall be made by the User through the Website (via PayPal and/or a credit card issued by a recognized credit card company operating in Israel with which the Operator collaborates, as may be updated from time to time, provided the transaction is approved for the User), and/or by bank transfer, and/or by telephone credit card charge, all as determined by the Operator from time to time. The User acknowledges that the services may not be fully or partially covered by any health insurer, including supplementary insurance and/or health funds. The User is solely responsible for making payment to the Operator for the services.

7.3. All payment and credit card processing on the Website will be conducted in an encrypted and secure manner through an external credit card processing company, utilizing industry-standard security protocols and encryption mechanisms in accordance with international standards.

7.4. If payment is made by credit card or bank transfer, the Operator will not store any payment details; instead, such information will be transmitted directly to the payment processing company.

7.5. A User who places a service order will receive an email confirmation of their transaction request and its approval, provided the request is approved by both the Operator and the credit card company or PayPal.

7.6. A tax invoice will be sent to the User via email, to the address provided during registration, in accordance with applicable legal requirements and based on the charges incurred.

  1. It is hereby clarified and agreed that the Operator’s ability to fulfill its obligations under the Terms of Use is subject to the absence of force majeure events and/or circumstances or factors beyond the Operator’s direct control.
  2. Cancellation – In accordance with the provisions of the Consumer Protection Law, 1981 and the Consumer Protection (Cancellation of Transaction) Regulations, 2010, in any “distance selling transaction” as defined in the Consumer Protection Law, 1981, a User is entitled to cancel their service order by sending a written cancellation notice in the manner specified by the Operator, no later than two full business days before the service is performed. This right applies as long as the User has not received the interpretation of the test or a notice that the interpretation is available for their review, whichever occurs first. Such cancellation will be subject to a cancellation fee equal to 5% of the price of the ordered service or 100 NIS, whichever is lower.
  3. The User has access to Call Center services (hereinafter: the “Support Center”) designed to assist them as needed during use of the Website. The User acknowledges and agrees that use of the Support Center services may require remote access to their personal computer. The User hereby releases the Operator from any liability for expenses, losses, damages, or other consequences incurred as a result of, or in connection with, remote access provided for support services.
  • Prohibited Uses of the System
  1. Without the prior written consent of the Operator, neither the User nor any third party may engage in any of the following actions or activities while using the Website and/or its content:

1.1. Use the Website or its content for commercial purposes, including but not limited to creating databases, mailing lists, or similar compilations.

1.2. Copy, reproduce, modify, process, translate, perform reverse engineering (including any attempt to obtain or interfere with the source code), distribute, transmit, display, perform, duplicate, publish, sell, grant sublicenses, store, or otherwise use any part of the Website or any information contained on the Website.

1.3. Upload any software or applications that may harm or cause damage to the Operator or anyone acting on its behalf.

1.4. Bypass, disable, or otherwise interfere with security measures or the proper operation of the Website, including operating any computer application or other means (such as crawlers, robots, etc.) for searching, scanning, copying, or automatically retrieving Website content or the software used, or harming or disrupting the password protection system regulating access to the Website’s software.

1.5. Remove, corrupt, hide, or alter the Website or any application operated by the Operator (if any), or any content appearing therein, including copyrights, trademarks, or other proprietary rights. This includes using the Operator’s name or trademarks (registered or unregistered) without the Operator’s explicit prior written consent.

1.6. Disrupt or infringe upon any other User’s rights on the Website, including the right to privacy, or collect personal information about other Users without their explicit written consent, including by automated means.

1.7. Harm the dignity or privacy of another User.

1.8. Alter or cause any damage to any of the software.

  1. The Operator may, at its sole discretion and without prior notice, deny, cancel, suspend, or block access to the Website (or any part thereof) for any User and/or third party. This may occur if the Operator believes there has been a violation of the Terms of Use, inappropriate behavior, a risk of disruption to the proper operation of the Website or the services offered, a potential violation of the law or third-party rights, if the User’s credit card has been blocked or restricted, or for any other reason, all at the Operator’s sole discretion, even without providing any reason or justification. The User and/or any third party hereby waive any claim, demand, or lawsuit against the Operator or anyone acting on its behalf in this regard.
  2. Failure to comply with these restrictions may result in the User being denied access to the Website and its services, and may also expose the User to civil and/or criminal liability under applicable law.
  • Ownership and Intellectual Property Rights
  1. All copyrights and intellectual property rights of any kind or type (whether registered or unregistered) related to the Website—including, but not limited to, the domain name, patents, trademarks, trade names, designs, copyrights, trade secrets, goodwill, know-how, methods, source code, binary code, materials, photographs, illustrations, computer software, concepts, confidential information, service marks, databases, derivative works, discoveries, formulas, ideas, improvements, information, innovations, inventions, knowledge, logos, market data, moral rights, literary works, graphic files, technical information, presentation, and design, as well as any other matter or detail related to the Website (collectively, “Intellectual Property”)—are the exclusive property of the Operator or a third party who has granted the Operator permission to use them. Use of all such rights is permitted exclusively by the Operator (or by additional third parties, if licensed to do so). The User is strictly prohibited from copying, modifying, distributing, duplicating, selling, creating derivative works, translating, or performing any other action—whether commercial or non-commercial—with respect to any texts, codes, images, trademarks, photographs, videos, or any other content appearing on the Website, in whole or in part, unless prior written approval has been obtained from the Operator.
  2. The User represents and warrants that they will not take, nor permit any action that could (directly or indirectly) disrupt the proper and continuous operation of the Website, alter the information displayed on it, or cause harm to the Operator, other Users, or any third parties.
  3. Use of the Website does not grant the User any ownership or rights in the Intellectual Property, except for those explicitly granted or the right to make reasonable and fair use of the Website for its intended purpose. Payment for services offered on the Website does not confer any rights to the User in the Website, its source code, Intellectual Property, information, or any other related elements.
  4. The Operator retains all rights and ownership in the content of the Website. Mere access to or registration on the Website does not grant any license or rights to such content.
  • Limitation of Liability
  1. The Website, including all content and services provided therein, is offered by the Operator to the User on an “as is” and “as available” basis.
  2. The Operator makes every effort to provide Users with a high-quality and secure experience on the Website, including implementing advanced protection mechanisms within the system and operating software to safeguard the information stored in the Website’s systems. However, the Website is not immune to malfunctions or issues.
  3. The Operator makes every effort to ensure the proper functioning of the Website; however, the User releases the Operator from any liability for any damages of any kind that may be caused to them and/or any third party as a result of technical malfunctions in the hardware and/or software related to the Website.
  4. The Operator does not guarantee that the service provided on the Website will be uninterrupted, continuous, or free from pauses or disruptions, nor that it will be immune to unauthorized access to the Operator’s computer systems, or to damages, malfunctions, or failures in hardware, software, or communication lines at the Operator, its suppliers, or any party acting on its behalf. The Operator shall not be liable for any direct or indirect damage, or distress caused to the User as a result of the foregoing.
  5. The User undertakes not to perform or attempt to perform any action that may disrupt the operation of the Website, including but not limited to intrusion attempts, scanning, or unauthorized exposure of information. The use of robots or any other automated means to scan data from the Website and/or its operating software is strictly prohibited.
  6. The User declares and undertakes that they are fully and solely responsible for any use they make of the Website, including any content and/or services provided therein, and acknowledges that the Operator is not responsible, directly or indirectly, for any such use.
  7. It is hereby clarified that the Operator shall not be responsible for any typographical or input errors made by the User when providing information. Furthermore, the Operator shall not be held directly or indirectly liable in any instance where the User’s details are not received by the system and/or for any technical or other issue that prevents actions on the Website. It is further emphasized that providing false information constitutes a criminal offense, and legal action will be taken against anyone who provides such false information.
  8. The Operator shall not be liable for any loss of information or content from the Website.
  9. Without derogating from the above, the Operator shall take all reasonable industry-standard measures to ensure that information regarding the User is kept confidential. The Operator undertakes that, subject to applicable law, the requirements of a competent authority, or the User’s explicit consent, it will not disclose any information regarding the User to any third party. The Operator shall not be liable for the disclosure of information provided by the User in the event of unlawful intrusion into the Website, the Operator’s computer systems, or the systems of third parties providing services to the company.
  10. The Operator may, at its sole discretion, include commercial content of any kind or type on the Website, including advertisements, banners, and notices, as well as commercial notices from third parties. The Operator is not responsible for any content and/or information originating from third parties. The User hereby releases and exempts the Operator from any liability and/or responsibility related to or arising from any commercial content displayed on the Website that is not provided by the Operator.
  11. It is hereby agreed that nothing in any professional publications published by the Operator on the Website constitutes advice or an opinion on any matter, and such publications are not a substitute for obtaining a personal, professional, and formal opinion from a qualified authority.
  12. The User agrees and acknowledges that the Operator may, at its sole discretion, prevent the User from using the Website, deny access to the Website (in whole or in part), or cancel the User’s registration.
  13. The User shall be liable for, and shall indemnify and hold harmless, the Operator and/or its employees and/or owners from and against any expense, loss, damage, or legal and other fees incurred as a result of any act or omission by the User in violation of these Terms of Use and/or any applicable law.
  14. If the User submits a review regarding the service received from the Operator, the User grants the Operator the right to use such review at its sole discretion.
  • Medical Confidentiality
  1. In accordance with the Patient’s Rights Law, 1996 (and any other applicable laws), the Operator is obligated to maintain the confidentiality of the User’s medical information.
  2. The Website’s systems are secure and protected, and the Operator is committed to maintaining the confidentiality of Users’ test results and information on the Website.
  3. The User will receive the interpretation results via the Website and/or the email address provided during registration.
  4. Disclosure of medical information from the User’s medical record is permitted only as required by law and/or with the User’s written consent.
  • Privacy
  1. All information processed through the use of the Website and Services is subject to the Operator’s Privacy Policy, which is available at https://rdg-imaging.com/en/privacy-policy/.
  • Retention and Transfer of Information to the Treating Physician
  1. The User acknowledges that they are required to provide the test interpretation results to the treating or referring physician for further evaluation and/or treatment.
  2. If the User does not transfer the interpretation to the referring or treating physician, the User will bear sole responsibility for any damage resulting from delayed diagnosis and treatment and/or improper diagnosis and/or treatment. The Operator and/or anyone acting on its behalf will be exempt from, and shall not bear, any responsibility for such damage.
  3. If the User does not receive the imaging test interpretation results due to incorrect information or any other reason, despite the Operator’s reasonable efforts to contact the User, the User must reach out to the Operator using the contact details provided on the Website to ensure the information is delivered as soon as possible.
  4. The Operator shall not be responsible for the services provided by the medical center where the imaging test is performed, or for any other tests, including their professionalism, standard, or quality. The Operator shall not bear any liability for any damage, expense, claim, demand, or request made by the User and/or anyone acting on their behalf in connection with or arising from such services.
  5. The User hereby releases the Operator, its doctors, employees, and anyone acting on its behalf from all liability, loss, damage, settlement, claim, demand, and/or expense of any kind, including but not limited to legal fees, arising from any claim or demand that the Operator or anyone acting on its behalf failed to order or arrange additional tests or a treatment plan based on the services provided by the Operator, or arising from any act or omission related to any diagnosis, additional tests, or treatment plan made subsequently or based on the services provided by the Operator.
  • Compliance with Terms and Indemnification

The User hereby undertakes to comply with all applicable laws and regulations when registering on the Website or ordering services, including adherence to these Terms of Use. The User further agrees to indemnify the Operator and/or anyone acting on its behalf for any damage, loss, loss of profit, payment, or expense incurred by them, whether directly or indirectly, including harm to reputation, financial and/or commercial harm, attorneys’ fees, and legal expenses, arising from any claim, demand, or lawsuit resulting, directly or indirectly, from a breach of these Terms of Use and/or any act or omission by the User. This indemnification also applies to any liability imposed on the Operator and/or anyone on its behalf for which, according to these Terms of Use, the Operator bears no responsibility, or to any claim brought by a third party as a result of improper and/or illegal use of the Website by the User, including any breach of these terms.

  • Governing Law and Jurisdiction
  1. The User agrees that these Terms of Use shall be governed exclusively by the laws of the State of Israel. The User further agrees that, in any dispute relating to these Terms of Use or the relationship between the User and the Operator and/or anyone acting on its behalf, no foreign law and/or international conflict of law rules shall apply under any circumstances.
  2. The exclusive jurisdiction for any dispute arising in connection with the Website, the services, the information, and/or the use of any of them shall be vested solely in the competent courts of Tel Aviv.
  • Miscellaneous
  1. It is hereby clarified and agreed that the Operator may assign, transfer, or endorse any and all rights and/or obligations under or arising from these Terms of Use, in whole or in part, to any third party, in any manner, without prior notice to or consent from the User. The User may not assign any rights in services purchased from the Operator, and it is agreed that such services, and the rights associated therewith, are personal and non-transferable.
  2. Failure by the User to comply with any material term of these Terms of Use shall constitute grounds for immediate suspension of the User’s account on the Website, without prior notice and without refund. The Operator may remove the User’s account if it is determined that the User is in fundamental breach of these Terms of Use, in whole or in part, including, but not limited to, cases where there is reasonable suspicion that the User’s actions constitute a violation of law, commission of an offense or tort, or misuse of the Website.
  3. These Terms of Use are in addition to all other provisions found on the Website, in its various sections. In the event of any conflict, the provisions of these Terms of Use shall prevail.
  4. Any notice sent by the Operator and/or the User shall be deemed received and brought to the recipient’s attention within one (1) business day if sent by email, within five (5) business days if sent by registered mail at a post office in Israel, and immediately upon delivery if delivered by hand. For the purpose of receiving notices, the User’s address shall be the email and/or physical address provided during registration, and the Operator’s address shall be as specified on the “Contact Us” page of the Website.

I hereby confirm that I have read and understood the Terms of Use, agree to be bound by them, and undertake to comply with their provisions. I acknowledge that the Operator’s liability, and that of anyone acting on its behalf, is subject to the Terms of Use as stated above.